Kathinka Rosiger
Kathinka Rosiger was born in Landau, Germany and has spent the last
years working in the Property Management business in Mexico, Baja
California Sur in Los Cabos, and managing single to multimillion
Dollar properties mainly for The Pedregal & Coldwell Banker
in Cabo San Lucas.
Before creating and joining Wolf Property Management LLC in Mexico, she
used to work in the tourism industry in different countries like Great
Britain, Austria, Mexico, Singapore and Greece, where she earned
General Management skills including Customer Service, Marketing,
Accounting, Human Resources, Revenue Management, Project Planning, and
Travel Trade & Transport.
She has worked in world class hotels and resorts like the Crowne Plaza
Hotel at Vienna (Austria), the Millenium and Copthorne Internantional
Hotel at Stuttgart (Germany), the Fullerton Hotel in Singapore, Waldsee
Golf Management GMBH also in Germany, Alltours Reisen in Greece where a
High Level of Customer Service, Sales control, Guest Relations,
Monitoring Quality Standards, Managing teams over 30 people and Staff
administration were key during this period.
Her work experience and education in Europe and other countries have
contributed to give her a perfect understanding to know what has to be
done with special attention to small details focusing on customer /
property needs. To “fill someone’s shoes” to give great customer
service is something that you don´t get to see very often.
At Wolf Property Management she is in charge of Marketing, Public
Relations and Operations.
She is fluent in Engilsh, German and Spanish and obtained her Bachelor
of Arts in Hospitality and Tourism Management at the Strathclyde
University of Glasgow, United Kingdom.
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Héctor Pérez Robles
Héctor Pérez was born in México City and before creating and
joining Wolf Property Management LLC in México, he worked as a banker
at the HSBC Head Quarters in México (Forbes Top Global Bank in 2008)
where he was responsible to design and implement operative and sales
models together with incentive schemes for the branch network and
business lines across all the country at a first stage.
As a second stage he was responsible for the Incentive Committee where
all the Business Heads were members. During this period he was in
charge of giving advice on incentive models to the Business Heads from
other countries like Canada, United States, England, France, Argentina,
Hong Kong, Brazil, Panama and El Salvador.
In a last stage he was fully responsible for the nationwide
coordination of the Incentive Committee and contributed to simplify the
number of incentive schemes, integrate customer service metrics, and
created the first ever financial incentive report which helped the
Business to understand payout vs. performance issues. He contributed to
standardize processes that were replicated to the Latin American
countries where HSBC is present.
Customer Service and Satisfaction, Staff Training, Financial
Statistics, Project Management, Leadership and Negotiation skills were
key during this stage. At Wolf Property Management he is in charge of
Finance, Planning and Human Resources.
He is fluent in English & Spanish and obtained his Bachelor of
Business Administration at the Monterrey’s Tech. Institute (ITESM),
Mexico where he specialized in Investments and Corporate Finance.
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